In this blog we will talk about just two aspects of this very vast and important subject of Customer Experience. But first we must start with what is Customer Experience. While there are many definitions, the one which we think is simple and meaningful is: Customer experience (CX) is the “cumulative impact of multiple touchpoints” …
Social Entrepreneurs must create a great Customer Experience to succeed. Read More »
In our first blog about Mentoring Social Innovators towards sustainability, we described how we on-board the innovators into the mentoring program and the pre-requisites for successful mentorship. This blog focuses on the ‘how’ and ‘what’ of mentoring to scale and sustain. The emphasis is on the mentoring and coaching part of the program and the key metrics …
The previous two blogs talked about our experience in the areas of on-boarding and mentoring (http://puneinternationalcentre.org/mentoring-social-innovators-towards-sustainability/, http://puneinternationalcentre.org/scale-and-sustain/ ). Mentoring at NCSI is a finite programme. The intense weekly calls during the on-boarding and mentoring phase of six months comes to an end. But a strong relationship continues and the mentee’s journey is not over. It evolves to …
Pune International Centre Pune International Centre (PIC) is a leading think-tank established in 2011. Its mission is to promote dialogue, conduct research and develop policy on societal matters. To that end, PIC conducts a number of programs each month which include eminent speakers from the Government, Industry, Academics and Industry in various public domains such …
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In this blog article we cover the topic of funding for social entrepreneurs — for-profit or non-profit — addressing questions social entrepreneurs have, or should have, and point to typical fund raising pitfalls and best practices. Thinking about funding your social enterprise External funding is typically for the growth of the start-up, within their window …
The third Social Innovation Forum lecture was held on the 19th of August, immediately after the round table conference. The lecture was delivered by Prof. Anil Gupta, a globally renowned scholar in the area of grassroots innovations. He is the founder of the Honey Bee Network and until recently he was also a Professor at the Indian Institute of Management, Ahmadabad. He …
Social Innovation Forum lecture by Prof. Anil Gupta Read More »
A lecture by Ms. Nileema Mishra was organised on the topic ‘Scaling-Up Social Enterprise’. Nileema Mishra is a social worker from Maharashtra and the Ramon Magsaysay Award winner for Emergent Leadership in 2011. She was awarded the Padma Shri in 2013 for her social work. The Programme was chaired by Mr. Prakash Apte, Chairman Sygenta India Ltd. and the Q & A session was facilitated by …
Social Innovation Forum lecture by Ms. Nileema Mishra Read More »
PIC, in collaboration with the Venture Center, Janwani, BHAU Institute, Mahratta Chambers of Commerce (MCCIA) and Science and Technology Entrepreneurship Park (STEP), launched the Social Innovation Forum (SIF) on 20th March 2017. The inaugural lecture was delivered by Mr. Anshu Gupta, Founder of the NGO, Goonj and the programme was chaired by Dr. Raghunath Mashelkar. …
Social Innovation Forum Inaugural Lecture by Mr. Anshu Gupta Read More »
